- Placing an order
Add the goods chosen to the cart, then open the cart and specify the quantity of the items needed. Make sure that all the details are indicated correctly.
To go to the order finalization form, press “Proceed to checkout”.
On the checkout page, revise the shipping address and the email address.
2. Payment options
Our clients are offered 5 payment methods to choose from. To receive more detailed information, see the checkout page or turn to our online consultant. It is crucial to note that we accept payments in US dollars only.
3. Shipping terms (depending on the region):
USA Domestic ― 3–5 days;
USA International ― 10–21 days;
Europe ― 8–10 days;
Latin America ― 10–21 days;
Canada ― 10–21 days (if you want to order our goods to Canada, please, contact our consultant in the first place).
Tracking an order
After your payment is made, your order details will be forwarded to the shipping department, and as soon as the tracking number becomes available, it will be promptly sent to you by our customer support team. Please note that this process may take some time.
4. Returns and compensation
We can return your money only if your order has not been sent yet. Also, we will reship the order, if it is stuck at customs or has been lost somewhere by a postal service. Compensation for damaged goods is discussed with a client on an individual basis only.
5. Shipping fees
A delivery fee is fixed and equals $25 for all the orders.
6. Bulk orders
We accept bulk orders as well. To learn more details, turn to our consultant.
7. Genuineness of products
All the goods offered on our website are genuine, since our company is an authorized representative of ZPHC.
To check the genuineness of a product, use the link.
8. Packaging
We have vast experience of working in the sphere of commerce and take proper care of our clients, so packaging is performed at a top level and is characterized by ultimate safety.
